IT Support Services
We’ve designed our solutions to work the way you do…
at Sledge we pride ourselves on delivering IT support solutions that work seamlessly with your company. From comprehensive cover throughout the working day, to our premium packages offering full 24 hour support and any time emergency call outs, our goal is to create an environment of support in which your business can fulfill its maximum potential.
Whatever the situation, we've got you covered
When IT problems arise, getting your business back up and running is your number one priority. Even an hour of disruption can have a massive negative impact on a small business, which is why we pride ourselves on immediate response for Priority 1 calls. We fix the problems you call in with at the initial point of contact, by talking you through them over the telephone or by taking control of your systems remotely, further minimizing the disruption caused by an IT problem. Whether it’s the middle of the day, or the middle of the night, Sledge provides the necessary support to keep your business on track
Why Choose Sledge?
Flexible offerings to suit your requirements: from 8AM-8PM Mon-Fri to 24/7 premium support
Experienced, highly qualified engineers who are passionate about providing best-practice support
Reliable IT so you can focus on business.
What sets us apart
On-site support
Features
- Dedicated engineer for proactive on-site maintenance, emergency cover and training
- Flexible scheduling designed to work around your business commitments
- The opportunity to learn from an experienced and friendly Sledge expert
Benefits
- Server hardware and software
- Access level analysis
- Infrastructure and network analysis
Remote Support
Features
- Premium support service extension for clients running 24×7 operations.
- Fast response times delivered to Service Level Agreements (over 95% within 1 hour)
- Competitive, fixed costs with flexible terms
- Industry leading technology and support tools
- Annual, bi-annual, quarterly and monthly plans available
Benefits
- The ultimate guarantee for businesses running their operations 24×7
- Guaranteed levels of service with minimum disruption
- Predictable spend with built in flexibility to suit changing needs
24/7 Premium support
Features
- Premium support service extension for clients running 24×7 operations.
- Flexible scheduling designed to woFast response times delivered to Service Level Agreements (over 95% within 1 hour)rk around your business commitments
- Competitive, fixed costs with flexible terms
- Annual, bi-annual, quarterly and monthly plans available
- Industry leading technology and support tools
Benefits
- The ultimate guarantee for businesses running their operations 24×7
- Guaranteed levels of service with minimum disruption
- Predictable spend with built in flexibility to suit changing needs